Well if keeping your cool is absolutely necessary when you talk to customer service with your “Free Voice” then I had a major learning experience today! A certain phone company that will be unnamed had driven me round the bend, for a few minutes, before I regrouped. I have probably spent 6 hours with five different people and I managed to stay calm until number 5.
Even though I was faced with incompetence, mixed messages, lack of knowledge and lack of communication…funny when you consider their business…I managed to say my piece and apologize to the person I was speaking to, as they were hearing me vent because of the incompetence of the person I had spoken to previously. I kept my tone fairly even and I expressed that I was not happy and asked them to solve the problem. Each time I was led to believe that it was solved.
So what made me lose that composure in my being-ness and my voice with number 5? Well person number 4 was excellent and knew what she was doing and was solving all my issues and I was beginning to believe again. My body and composure began to relax. My throat opened up again and my voice had lost its edge. I am in the middle of moving and a lot of change. My body is not as relaxed as I would like it to be because chaos does affect me. Of course all that is going on in the body will be reflected in my voice. Am I glad I did a meditation this morning. But I digress.
As I was saying I am talking to wonderful number 4 (for another hour) and things were getting solved when she informed me her computer went down and had to transfer me. I was disappointed and asked her to call back but she could not. I stayed calm and asked if she would make it a warm transfer by passing on information to the next rep. She assured me she would. My body is starting to quiver as I write this and say the words out loud and my voice is now in my throat and tight. Direct correlation!
Well she transferred me and I started to CONTINUE the conversation, when the lady said she had no information and what was I talking about! Now I am DONE. NOT SO WONDERFUL number 4. It was not so much the fact that I got someone new, it was because someone lied to me and was inauthentic, someone I trusted. My body reacts very badly when I am lied to or think something is unfair. What makes your body react? It is a good thing to know this up front. I was noticeably upset my pitch and volume were beginning to rise and I knew nothing would be gained. I asked for a moment. I went off the phone and breathed and focused and dropped my shoulders from the ceiling to my ears at least. I then explained how upset I was and made sure she heard me.
I think Customer Service is named erroneously and should be called “Customer Can we break you? I was definitely shaken and thrown off my conscious response for a moment, however I was able to pull in my tools and use my free voice and words so that I did not explode. Thanks for letting me vent and share. I invite you to notice your body in various situations and notice how your voice follows suit!
Please feel free to sign up for a Free Consultation with Dr. K. if you have any concerns with your voice or setting it free. Your comments and successes will be greatly appreciated. www.insideoutvoicecoach.com
If you are in the Port Hope area I am doing a free 2-hour seminar on March 13th at Port Hope Library. Check out the website!